Cannot connect to Email account

Question

Ting2017 Author

Level 1

8 points

Cannot connect to Email account

I added my email to apple email, and it always disconnects, it has a symbol like a thunder next to my email, if I click it, it says "can't connect to the account, enter the password for user account", I entered the email password, it didn't work, then I entered my computer password, it didn't work either, anyone can help me with this? I have been having this problem for a couple of years, couldn't resolve. Thank you!

[Re-Titled by Moderator]

MacBook Pro 13″, macOS 10.12

Posted on Aug 19, 2020 4:40 AM

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Answer 1

Top-ranking reply

Pete-Progressive-Graphics

Level 4

1,805 points

Aug 20, 2020 8:08 AM in response to Ting2017

Hi,

compare settings for both accounts in the Mail>Preferences (⌘,) (COMMAND+COMMA) see image below, Username and Password will differ but the rest should be the same. Look carefully at spellings.
check password for the non working account and that the email address is correctly input.
check the non working account in the webmail on a browser just to ensure it is actually working correctly.

also ensure the account is enabled in the Account Information tab.

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Answer 2

Ting2017 Author

Level 1

8 points

Aug 21, 2020 12:34 AM in response to Pete-Progressive-Graphics

Thank you! It is now working, I actually deleted the account and added again, don't know how long it is going to work for, hope it is permanent, but lets see. Thank you for your kind help!

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Answer 3

Aug 19, 2020 6:45 AM in response to Ting2017

Hi, welcome to the Apple Users Community.

Can you let us know, without posting your actual email address who you use for email services?

There area specific settings that need to be input in order for your Mail client to connect to the servers where you email is hosted.

Apple has a special service called iMap for email but most older services use POP3/SMTP. We need to know which of these your email service uses.

Look forward to hearing back from you

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Answer 4

Ting2017 Author

Level 1

8 points

Aug 19, 2020 7:51 AM in response to Pete-Progressive-Graphics

Hi, I’m using Hotmail, I have 2 hotmail accounts, but the other one is just working fine, don’t know why? The other one was disconnected, but after I entered the email password today, surprisingly it worked, and this one decided to be different. Thank you!

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