You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cannot connect to the app store

Hello, I’m having a problem since yesterday. I can’t seem to open my app store at all. It just shows the message “Cannot connect to the app store” I tried restarting and updating my IOS, but no result. I am confident that it’s not an internet problem. I tried signing out through the settings, but it doesn’t let me sign in back at all despite inputing all my account info right. It just sits for a few seconds and then after that it just wants me to try again. Should i just go for a factory reset?

iPhone X

Posted on Aug 19, 2020 4:52 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 19, 2020 8:45 AM

Try a different wi-fi network. Office, library, coffeeshop.


ASC - Late 2012 Mac mini, macOS 10.14.6; Watch, series 5 GPS/cellular, watchOS 6.2.8; iPad Air 2, ipadOS 13.6.1; iPhone 8+, iOS 13.6.1; TV 4th Gen, tvOS 13.4.8;  HomePods, audioOS 13.4.8 and Airport Express w/ Airplay 2

9 replies

Cannot connect to the app store

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.