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Today I noticed these lines for the first time. I haven’t used my MacBook much over the past 3 years and it’s been kept in perfect condition. The lines are within the display, and are still there regardless of application/background image. What’s the cause of this and how can I fix it?
Display issues or GPU ?
A screen shot bypasses the display, coming directly from the GPU.
Also you can test with an external monitor... If the GPU is failing you will see it in the external screen as well.
Either way you can try Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
Display issues or GPU ?
A screen shot bypasses the display, coming directly from the GPU.
Also you can test with an external monitor... If the GPU is failing you will see it in the external screen as well.
Either way you can try Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
MelissaJMarek wrote:
I have done a screen shot and the lines were not present on it.
I have tried the NVRAM/PRAM reset option with no success 😭
Would that mean this is a hardware issue?
Looking around it seems to be common with this 2017 model, but only the 2016 model has been recalled for free repair?
Any other ideas on fixing it?
I just upgraded to Catalina OS X which hasn't improved anything.
You have a display issue or projector cable issue associated with that display.
If you have Applecare+ extended warranty you can have it repaired much more reasonably.
call AppleCare Support at 1-800-APLCARE (800-275-2273)
ref: https://www.apple.com/support/products/mac.html
I have heard of third party computer repair shops simply replacing the projector cable(?) Shop around.
Similar post with these artifacts got their screen replaced to resolve the issue..
you can arrange to have your Mac sent in for service. If your warranty has expired the cost is under US$800.
All you can do is take it in and have it repaired.
At this time, there is no Service Program for this 15" issue of the projector cable, or the 2017 MBP.
Typically in the past if Apple does release a Service Program, they have offered a refund for out of pocket expense parts & labor for the exact issue covered.
Service Programs are triggered by the percentage of all MBP of this spec vs the number of failures documented.
We are not privy to this %, or have any more insight.
A repair ticket, your Apple Feedback—all are heading in the right direction to trigger this release.
Apple Feedback http://www.apple.com/feedback
A repair at your local AppleStore or AASP will generate a "service record" for the repair on your machine—and this is all you will need to qualify—if a Service Program is issued.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside USA
https://locate.apple.com/country
ref: Coverage is four years from date of purchase.
Service Program—https://www.apple.com/support/13-inch-macbook-pro-display-backlight-service/
An alternative work-a-round for you is to connect to an external monitor if you can not afford the repair price.
I have done a screen shot and the lines were not present on it.
I have tried the NVRAM/PRAM reset option with no success 😭
Would that mean this is a hardware issue?
Looking around it seems to be common with this 2017 model, but only the 2016 model has been recalled for free repair?
Any other ideas on fixing it?
I just upgraded to Catalina OS X which hasn't improved anything.
Thank you for your help.
It's very disappointing to hear that no support is currently available for this 13" model when it is definitely a known issue. I don't have apple care. I'm based in Australia and with covid restrictions our Apple stores are all closed.
Looks like I'm stuck with working with it the way it is. Mac's certainly aren't what they used to be. My last MacBook Pro lasted 12 years with no issues. For the price I expect better.
Lines along 2017 MacBook Pro 13” screen
