why does purchasing icloud storage does not free up space on my phone

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Level 1

5 points

why does purchasing icloud storage does not free up space on my phone

I purchased icloud storage to free up space on my iphone but there is still no free space available on my phone. I purchase storage so I can have photos and videos on icloud but my phone storage is still full. why isn't this space free on my phone now that I have purchase storage??? I have deleted so many apps just to keep my messages coming in. Someone help! I also do not have enough storage to do a software update. My icloud storage shows the new space availabe from the purchase but my general iphone storage still shows on as full with the photos taking up space. Can someone explain and help me.

iPhone XS, iOS 13

Posted on Aug 20, 2020 5:09 PM

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Answer 1

Best reply

Chris0107

Level 9

51,845 points

Aug 30, 2020 1:08 PM in response to kharcombe

you should understand that buying iCloud storage does not expand the capacity of your device.

About storage on your device and in iCloud - Apple Support

are you using iOS 13? If so, you should update to 13.6.1 and see if that helps.

Otherwise..

Backup/Reset/Restore your device, review these links:

How to back up your iPhone, iPad, and iPod touch - Apple Support

Restore your iPhone, iPad, or iPod to factory settings - Apple Support

Restore your iPhone, iPad, or iPod touch from a backup - Apple Support

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Answer 2

Aug 20, 2020 5:11 PM in response to rosio224

hello,

purchasing more iCloud storage won't extend the storage of your iPhone

here are some steps you can take to free up space from your iPhone https://support.apple.com/en-us/HT205703

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Answer 3

Aug 30, 2020 1:05 PM in response to rosio224

I have 64GB and all of my storage (45k) is in "system". I have deleted apps and photos and still it keeps filling-up! I have iCloud storage I purchased. what am I doing wrong?

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Answer 4

Aug 31, 2020 2:26 AM in response to alexliatsas

I too have already turned on optimise iCloud photos but still my iPad is full even though I have purchased extra storage plan so how do I use this storage !?

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why does purchasing icloud storage does not free up space on my phone

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