Voicemail Transcript is not being completed

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Level 1

8 points

Voicemail Transcript is not being completed

So to preface this: I am hard of hearing. Using voicemail transcription rather than trying to figure out what someone said by rewinding multiple times is much easier for me.

However, for the past month or so, transcriptions of my voicemails have become nothing more than an introduction to the voicemail. After a few sentences, the transcription gets truncated and ends with ellipses (...).

There is no rhyme or reasoning, no pattern to when or where in the voicemail the transcription will be cutoff. Some of them are 20 seconds into the voicemail, some are 35 seconds. It seems the only thing consistent is how much space the voicemail transcription takes up on my screen, which I really hope isn’t what you’re basing where to truncate the message on.

Any ideas on how to get full transcriptions of my voicemails again?

iPhone X

Posted on Aug 20, 2020 5:17 PM

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Answer 1

Aug 20, 2020 5:21 PM in response to only1yzerman

This link should be able to help: https://discussions.apple.com/thread/8353122

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Answer 2

Aug 20, 2020 5:40 PM in response to only1yzerman

Or you can try turning Siri off, turn your phone off and back on, then turn Siri back on. You won't get the absolute correct answer right away on this forum, so be patient and kind. Take other's help when they give it (even if it is deemed incorrect). It could be a learning lesson for them too, but you clearly don't care about that.

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Answer 3

only1yzerman Author

Level 1

8 points

Aug 20, 2020 5:33 PM in response to _iwrotethesky_

Apparently neither will counting on you to actually be able to compare issues.

Truncated voicemail transcriptions versus voicemail transcriptions not showing up. Similar, for sure, but not the same. Frankly I’m surprised you didn’t ask if I turned it on and off again.

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Answer 4

only1yzerman Author

Level 1

8 points

Aug 20, 2020 6:02 PM in response to _iwrotethesky_

Well, when you link me the first result from the google search on “transcription doesn’t work” as if I somehow have no idea how to use google to search for solutions to my problem before posting asking for help, sorry but that isn’t helpful. I’m sorry if me telling you that you aren’t being helpful in any way damages you emotionally, but by making these assumptions you are insulting my intelligence.

I have already:

Searched google for my issue, including viewing the many posts that link to these discussion boards.
Tried disabling Siri push to activate.
Factory reset of my phone.

None of these steps have worked. So now I’m here, hoping someone else had the same issue and maybe had a solution. What I am not asking for is help from someone who has access to Google search. I’ve got that covered.

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Answer 5

Aug 20, 2020 7:21 PM in response to _iwrotethesky_

_iwrotethesky_ wrote:

Lol, well I apologize that I couldn’t help. And your comments aren’t “damaging me emotionally”. Good luck.

You did a good job trying to help.And keeping a positive attitude. I thought the thread you linked to was a good try. It seems that the state o the world is causing people to be a little more anxious about their devices than usual and they forget that they're talking to real people.

Hang in there and stay safe.

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Answer 6

only1yzerman Author

Level 1

8 points

Aug 20, 2020 8:02 PM in response to IdrisSeabright

It has nothing to do with anonymity or not realizing there’s someone behind the keyboard typing.

If you called a plumber because your toilet was always overflowing, and he says “I just googled ‘toilet stopped up’, here’s a link that says you should plunge it.”, you’d react the exact same way. “Wow why didn’t I think of that?!” Sarcastically of course.

Just because we are online doesn’t mean they were being helpful just because they posted a suggestion. They’d get the same reply if we were face to face.

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Answer 7

Aug 21, 2020 7:54 AM in response to only1yzerman

only1yzerman wrote:

If you called a plumber because your toilet was always overflowing, and he says “I just googled ‘toilet stopped up’, here’s a link that says you should plunge it.”, you’d react the exact same way. “Wow why didn’t I think of that?!” Sarcastically of course.

It's not analogous. This is a user-to-user forum. No one here is a "professional" or getting paid. People here are volunteering their time to help you. And, no one is a mind reader. No one knows, unless you tell them, what you've done to troubleshoot your issue. If you called a friend and said, "My toilet's overflowing, what should I do?" their response would probably be, "Did you try plunging it?"

But, no, I wouldn't be that rude to someone. But, perhaps I was just better brought up.

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Answer 8

only1yzerman Author

Level 1

8 points

Aug 21, 2020 3:02 PM in response to IdrisSeabright

In your analogy I called a friend who had no experience with plumbing, but that’s not what happened here. In that analogy, if you want to be accurate, I reached out to a friend who owns and maintains their own rental properties and likely has had the same issue in the past. What I didn’t do was contact my neighbors teenage son and ask them to google for a solution to my problem.

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Answer 9

Aug 21, 2020 5:58 PM in response to only1yzerman

Everyone here is a volunteer. We don't work for Apple. There is no assurance of competency. The person who originally answered you is almost as new to these forums as you are. So, yes, what you did was contact random people (some of whom are teenagers) on the internet and ask them to help you however they could, which might or might not involve google.

But, that's really not the point. Being rude to people who, in good faith try to help you, even if you don't like the answer, is just mean spirited. You say "Thanks. Unfortunately, that didn't seem to help. Perhaps someone else will have another answer."

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