You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can't update Keynote for Mac

Hi, I am trying to update Keynote of my MacBook and it won't let me. It keeps saying that it was either refunded or installed from a different apple account. I have Keynote on my iPad and iPhone under my account and it won't work on the MacBook.


[Re-Titled by Moderator]

Posted on Aug 20, 2020 9:10 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 21, 2020 7:26 AM

1 - Move the Keynote application to the trash: right click and select Move to Trash

2 - empty the trash: click on the desktop once, to select the Finder

go to Finder > Empty trash, then select empty trash to confirm

3 - open the App Store, sign in with your Apple ID, type " Keynote" in the search box then click the download button

1 reply
Question marked as Top-ranking reply

Aug 21, 2020 7:26 AM in response to smile-1

1 - Move the Keynote application to the trash: right click and select Move to Trash

2 - empty the trash: click on the desktop once, to select the Finder

go to Finder > Empty trash, then select empty trash to confirm

3 - open the App Store, sign in with your Apple ID, type " Keynote" in the search box then click the download button

Can't update Keynote for Mac

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.