Leilahmed wrote:
My macbook pro 2017 turned black screen and the keyboard and touch bar are normally lit. The last time I used the laptop was exactly before that with 10 days, I’ve put it inside its case and sleeve like I normally do, in an empty drawer. Then when I got it out And turned it on, the screen stayed black however I can hear sounds and keyboard is working. I went to tradeline and they told me that my laptop’s software has nothing wrong and the problem is with the hardware screen itself and they told me it’s not something external as the laptop doesn’t show any sign of being hit or fell or anything. This case is so weird and they don’t have any explanation for it, also I did connect it to an HDMI cable to the TV and the screen showed normally on it. So that proved their point that it’s a hardware thing. So what should I do ? And no explanation for this to happen, neither do I have any clue, as I literally put it alone in a drawer for 10 days then reopened it.
Sounds like the screen or projector cable has failed.
You can try Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
Try resetting the SMC https://support.apple.com/en-us/HT201295
however hardware issues are resolved by taking it in for service.
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
"Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online. "Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
