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MacBook Pro continual restart and error message

My MacBook Pro (MD101LL/A) is displaying this message after it tries to restart, then it crashes and tries to restart again. What would be causing this and is there anything I can do about it?


MacBook Pro

Posted on Aug 21, 2020 8:10 AM

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Question marked as Top-ranking reply

Posted on Aug 21, 2020 7:22 PM

Try booting into Safe Mode.


Try booting into Recovery Mode (Command + R) or Internet Recovery Mode (Command + Option + R) to run Disk Utility First Aid. You can also try re-installing macOS over top of itself.


What is the exact model of your laptop? You can get this information by entering your serial number here:

https://checkcoverage.apple.com/


What version of macOS are you using?


Edit: Link for Safe Mode:

https://support.apple.com/HT201262

4 replies
Question marked as Top-ranking reply

Aug 21, 2020 7:22 PM in response to Cheerio7

Try booting into Safe Mode.


Try booting into Recovery Mode (Command + R) or Internet Recovery Mode (Command + Option + R) to run Disk Utility First Aid. You can also try re-installing macOS over top of itself.


What is the exact model of your laptop? You can get this information by entering your serial number here:

https://checkcoverage.apple.com/


What version of macOS are you using?


Edit: Link for Safe Mode:

https://support.apple.com/HT201262

Aug 21, 2020 6:23 PM in response to Cheerio7

Launch the Console app and search for the Kernel Panic logs by checking inside the folders on the left pane of the Console app for folder names something like "System Reports", "Diagnostic Reports", "/private/var/log", or "/var/log", etc. When you click on a folder on the left pane it will open up a new pane immediately to the right with files which are contained within the folder. Apple has changed the names and locations of the folders over the years and I don't recall all the various names exactly. The name of the Kernel Panic log file will begin with "kernel" and end in ".panic" with the date & time found in between them. Post several of the Kernel Panic reports here so see if there is any pattern to them. Post the complete reports here using the "Additional Text" icon which looks like a piece of paper.


Also run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.


Run the Apple Diagnostics.


MacBook Pro continual restart and error message

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