Bluetooth won't stay connected in IOS 13.6.1

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Level 1

8 points

Bluetooth won't stay connected in IOS 13.6.1

Yesterday, I was trying to listen to music with my Bose Soundsport wireless earbuds, but they would not connect to my iPhone 8 Plus. I have had no issue with them connecting in the past. I thought maybe it was the ear buds to I tried connecting via bluetooth to a wireless speaker. Same problem except it will connect for about 30 seconds, then disconnect.....wait about a minute, then it will reconnect. Then do the same thing over and over. I know this is a problem with the IOS updates because Bluetooth never gave me a problem in the past. What is the fix for this issue? I have unpaired and repaired all of my devices and it is still doing this.

iPhone 8 Plus

Posted on Aug 21, 2020 10:12 AM

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Answer 1

jdo_apple

Community Specialist

Aug 22, 2020 9:04 AM in response to KeyWestPenny

Hi KeyWestPenny,

It sounds like you’re having Bluetooth issues on your iPhone since updating to iOS 13.6.1. What exactly happens when you attempted to connect the iPhone to your earbuds? Do the earbuds connect to other devices without issues? Let's try the steps mentioned in this support article: If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch

Have a great day.

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Answer 2

KeyWestPenny Author

Level 1

8 points

Aug 22, 2020 10:15 AM in response to jdo_apple

I have unpaired the earbuds to other devices and it still won’t connect to Bluetooth on my iPhone 8 Plus since I updated the IOS. They worked perfectly fine before the IOS update. I am able to pair my earbuds to my iPad running IOS 12.4.8 and an old iPhone 6S running IOS 13.3.1. I am also able to connect a wireless speaker to those devices with no issues, but the wireless speaker will not stay connected to my iPhone either. This is happening with all Bluetooth devices trying to pair with my phone since the upgrade to IOS 13.6.1.

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Answer 3

Aug 23, 2020 11:24 AM in response to KeyWestPenny

Hi KeyWestPenny,

Are you seeing “Not Connected” in Settings > Bluetooth when the issue occurs?

Is it possible to check for firmware updates for the earbuds? We found this helpful information on the Bose website: SoundSport Wireless Firmware Update - August 21 2019

Take care!

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Answer 4

KeyWestPenny Author

Level 1

8 points

Aug 23, 2020 12:49 PM in response to barberlives123

It is not an issue with the headphones. My Apple Watch and all of my wireless speakers will not connect to Bluetooth on that phone either. They connect just fine to all of my other Apple devices that I have not upgraded to the latest IOS

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Answer 5

mario49

Community Specialist

Aug 24, 2020 9:26 AM in response to KeyWestPenny

KeyWestPenny,

To make sure that we understand, can you elaborate on what happens when you say the devices won't connect? Do you receive error messages when you attempt? If so, what are those error messages?

All the best.

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Answer 6

KeyWestPenny Author

Level 1

8 points

Aug 24, 2020 2:02 PM in response to mario49

With the earbuds, they will say “Connecting to Penny’s iPhone” but nothing happens. It will say that two to three times then say “normal device not found”. My Apple Watch says it is paired yet I get no notifications on it at all. For all of my wireless speakers, I get a message saying “Connection Unsuccessful. Make sure ‘device name’ is turned on and in range.” Bluetooth will also shut off and then come back on every time I try to pair a device with it.

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Answer 7

CarlAVII

Community Specialist

Aug 31, 2020 2:49 PM in response to KeyWestPenny

KeyWestPenny,

Have you tried forgetting the device and attempting to pair them again? If not, let's try that now.

Have a great day.

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Bluetooth won't stay connected in IOS 13.6.1

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