I cant log in to my Apple ID account. each time after I try to log in (with the correct password) it gives me security questions witch I do not remember the answers to, and when I try to reset them it gives me this message "Cannot Reset Security Questions We do not have sufficient information to reset your security questions". what can i do? this is an account i didnt use for years and i dont know any answer to the Security Questions just the password.
See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485.
By saying "we don’t have sufficient information to reset your security questions," Apple has notified you that you can't answer your security question satisfactorily.
So see Security and your Apple ID https://support.apple.com/en-us/HT201303. This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport. There may be a wait.
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
See If you forgot the answers to your Apple ID security questions https://support.apple.com/en-us/HT201485.
By saying "we don’t have sufficient information to reset your security questions," Apple has notified you that you can't answer your security question satisfactorily.
So see Security and your Apple ID https://support.apple.com/en-us/HT201303. This document says “without proof of your identity via security questions and other carefully selected criteria, Apple Support can't help you reset a password or perform any other actions on your account.”
Thus, given Apple's notification, we can do nothing to help you, except to mention that Apple support might help you if you have an extenuating circumstance (e.g., you have your receipt for your purchase of a pertinent device from an authorized Apple seller with its serial number on it). If you want to contact Apple Support to discuss any possible extenuating circumstance, see the support options below. Alternatively, if an Apple Store is open in your area, then you can go there to deal with your extenuating circumstance. You also can make a genius-bar appointment (https://www.apple.com/retail/geniusbar/) if you want.
Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362
Apple ID Support https://support.apple.com/apple-id
Apple Support Twitter https://twitter.com/AppleSupport. There may be a wait.
Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169
Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best support option.
cant log in to my Apple ID account
