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I got a ipad2 from someone who doest know the password and the ipad2 is locked. I am able to do the restore, but still need the previous Apple ID and pw, which I don't have. what can I do?

ipad 2

I got a ipad2 from someone who doest know the password and the ipad2 is locked. I am able to do the restore, but still need the previous Apple ID and pw, which I don't have. what can I do?


Posted on Aug 21, 2020 8:42 PM

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Question marked as Top-ranking reply

Posted on Aug 21, 2020 8:51 PM

Nothing.

Activation lock can only be removed by the person who locked it.

If the appleID it is locked under belongs to the person who gave it to you, have them see this:

https://support.apple.com/en-us/HT201487


once they recover the password, see this:

https://support.apple.com/en-us/HT201441

4 replies

Aug 22, 2020 3:18 AM in response to Gigipipi

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

https://support.apple.com/en-us/HT201365

https://support.apple.com/en-gb/HT201441


As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.


If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


I got a ipad2 from someone who doest know the password and the ipad2 is locked. I am able to do the restore, but still need the previous Apple ID and pw, which I don't have. what can I do?

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