Apple Event: May 7th at 7 am PT
I just bought this iPad Pro 11” and went to initialize it for the first time under my ID. I have an iPad Pro 10.5, 2017.
It is stuck on “Updating iCloud settings” for over 12 hours! This morning I can see the date and battery logo but can’t get it to restart.
I can see this iPad Pro on my 10.5”, also new to me, which updated, from an iPad Pro 9.7 in a half hour.
What can I do to fix this new to me iPad Pro?
iPad Pro 11-inch Wi-Fi, Cellular
Hi whosails,
It appears that your iPad is stuck on the battery logo and you can't complete a normal restart. We'd like to assist. As you're unable to complete a normal restart we'd recommend completing a forced restart of your iPad. You can find the steps here: If your iPhone, iPad, or iPod touch won't turn on or is frozen
If you're unable to complete the forced restart, continue with the section "If your device still won't turn on or start up" in the same article. If your iPad starts up as expected after completing the steps, be sure you're connected to Wi-Fi and let us know if the set up completes.
Best!
Hi whosails,
It appears that your iPad is stuck on the battery logo and you can't complete a normal restart. We'd like to assist. As you're unable to complete a normal restart we'd recommend completing a forced restart of your iPad. You can find the steps here: If your iPhone, iPad, or iPod touch won't turn on or is frozen
If you're unable to complete the forced restart, continue with the section "If your device still won't turn on or start up" in the same article. If your iPad starts up as expected after completing the steps, be sure you're connected to Wi-Fi and let us know if the set up completes.
Best!
It worked after several attempts.
Thank you.
Hi whosails,
Happy to hear it worked. Reach back out to Apple Support Communities if assistance is needed in the future!
Take Care!
Stuck iPad Pro 2018
