I can not get any videos to play when using my college's portal.
I'm a St. Leo student and just purchased a used MacBook Air. It will not play any of the videos inside the modules. Using Firefox for my browser.
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Use Safari. Same problem?
Here are a few fundamental troubleshooting steps that may help. Some of the information will be redundant but review everything to determine if there is something you may have overlooked.
- Safari is slow, stops responding, quits unexpectedly, or has other issues - Apple Support
- If Safari doesn't load a page or webpage items are missing - Apple Support
- How to install Safari extensions on your Mac - Apple Support
- "Safe Mode": Use safe mode to isolate issues with your Mac - Apple Support. Determine if the problems exist in Safe Mode. Then, restart normally.
If you don't get anywhere, you can use the following procedure to determine if the problem is internal or external to your Mac. Causes may involve your router, your ISP, the DNS Server(s) it uses, or certain user-configurable options.
- Shut down your Mac.
- Load macOS Recovery by holding ⌘ and r (two fingers) while you start your Mac with a third finger.
- At the macOS Utilities screen, release those two fingers.
- Choose Get Help Online.
- Safari will launch, but it will lack your bookmarks, favorites, history and other preferences.
Determine if the problem persists while using Safari in that mode. After that, restart your Mac normally, and reply with your observations.