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Level 1

8 points

Video problem on Safari with New MacBook Air

After 3 weeks of use suddenly my new MacBook Air, when accessing Prime Video through Safari will not play a trailer or movie. Any solutions?

MacBook Air

Posted on Nov 19, 2022 6:07 AM

Top-ranking reply

Level 8

46,062 points

Posted on Nov 19, 2022 6:11 AM

Hello!

First, I'd recommend you Clear cookies in Safari on Mac.

Now, try Prime Video again.

Do you by chance have any VPNs or anti-virus apps installed on your Mac?

Does Prime Video work properly within the Prime Video app from the Mac App Store?

Jack

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