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User profile for user: eboms
eboms Author
User level: Level 1
8 points

Video problem on Safari with New MacBook Air

After 3 weeks of use suddenly my new MacBook Air, when accessing Prime Video through Safari will not play a trailer or movie. Any solutions?


MacBook Air

Posted on Nov 19, 2022 6:07 AM

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User profile for user: Jack-19
Jack-19
User level: Level 8
45,700 points

Posted on Nov 19, 2022 6:11 AM

Hello!


First, I'd recommend you Clear cookies in Safari on Mac.

  1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
  2. Click Manage Website Data.
  3. Click Remove All.


Now, try Prime Video again.


Do you by chance have any VPNs or anti-virus apps installed on your Mac?


Does Prime Video work properly within the Prime Video app from the Mac App Store?

Amazon Prime Video on the App Store


Jack

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User profile for user: Jack-19
Jack-19
User level: Level 8
45,700 points

Nov 19, 2022 6:11 AM in response to eboms

Hello!


First, I'd recommend you Clear cookies in Safari on Mac.

  1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
  2. Click Manage Website Data.
  3. Click Remove All.


Now, try Prime Video again.


Do you by chance have any VPNs or anti-virus apps installed on your Mac?


Does Prime Video work properly within the Prime Video app from the Mac App Store?

Amazon Prime Video on the App Store


Jack

Reply

Video problem on Safari with New MacBook Air

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