Hello, I have downloaded an app did not realize there were charges for it, I would like to cancel and and cannot figure out how can someone pls assist me?
Would like to cancel an app
iPhone X, iOS 13
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Would like to cancel an app
iPhone X, iOS 13
How to request a refund
If you can't request a refund on reportaproblem.apple.com
If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
Read more: https://support.apple.com/en-us/HT204084
How to request a refund
If you can't request a refund on reportaproblem.apple.com
If the charge is pending, you canʼt request a refund yet. After the charge goes through, try to request a refund again.
If you have an unpaid order, you need to pay for that order before you request a refund. You might need to update your payment information.
Read more: https://support.apple.com/en-us/HT204084
You can’t cancel a purchase. You can request a refund but Apple usually only grants refunds if the app doesn’t work or doesn’t work as advertised. An accidental purchase isn’t grounds for a refund, but, you can always try.
Request a refund for apps or content that you bought from Apple - Apple Support
If the app has a subscription associated with it, you will have to cancel the subscription on your own.
See or cancel your subscriptions - Apple Support
It's worth noting that if you're in the EU, you have a 14 day Right of Withdrawal. You can cancel a purchase within 14 days, for a full refund.
More info: https://www.apple.com/legal/internet-services/itunes/uk/rightofwithdrawal-uk.pdf
I had no idea. Thanks for heads up. This clause is interesting and I’m not sure how to interpret it.
Exception to the right of cancellation
You cannot cancel your order for the supply of Content if the delivery has started upon your request and acknowledgement that you thereby lose your cancellation right.
Delivery of content to me means downloading an app. If you downloaded the app, then content has been delivered, but I’m no lawyer so I have no idea what that means either.
Yeah, the wording is vague.
I've cancelled a purchase after downloading an App and never had an issue with getting my money back (I live in Europe). Might be just something they legally have to say but don't really enforce?
I knew that the EU had different rules regarding refunds, but I wasn’t aware that it applied to digital content as well as physical products.
Hello, I have downloaded an app did not realize there were charges for it, I would like to cancel and and cannot figure out how can someone pls assist me?