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I have an old mini iPad and I need help with the activation lock. It has an old email address attached that I don’t have anymore and I’ve forgotten the password also. Can you help please

I have an old mini iPad and I need help with the activation lock. It has an old email address attached that I don’t have anymore and I’ve forgotten the password also. Can you help please

Posted on Aug 22, 2020 1:13 PM

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Question marked as Top-ranking reply

Posted on Aug 22, 2020 1:35 PM

Without the Apple ID and Password, you can't access the iPad. We can't help and Apple won't unless you can produce the original receipt clearly showing the serial number. Check these links...

https://support.apple.com/en-us/HT201441

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

2 replies

Aug 22, 2020 3:19 PM in response to Range21

If your device is Activation Locked, this help page will provide most of the information that you’ll need:

https://support.apple.com/en-us/HT201365


If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

https://support.apple.com/en-us/HT201354


More information about recovery of your AppleID password:

https://support.apple.com/en-us/HT201487


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com


I have an old mini iPad and I need help with the activation lock. It has an old email address attached that I don’t have anymore and I’ve forgotten the password also. Can you help please

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