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I am getting an e-mail from Apple saying Due to a problem with your payment we could not charge your account. How can I get a person who works for Apple to see if this is legit? There is no contact information on the e-mail
Contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call
Starting an online chat with Apple Support
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.
Identifying legitimate emails from the iTunes Store.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
Contact iTunes Support for assistance. See the Apple Support articles below for contact information.
Apple Support schedule phone call
Starting an online chat with Apple Support
If necessary, try Twitter
https://twitter.com/AppleSupport. People have posted it may take an hour or more to get a response.
Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers .
The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.
Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams.
Identifying legitimate emails from the iTunes Store.
Send the e-mail to Apple as an attachment to a new e-mail before deleting it. You can forward as an attachment by going to Mail/Message/Forward as attachment. Or control - click on the email and select Forward as attachment. Make sure you send it as an attachment to a new email. If you just forward it, it will probably be rejected. You won’t receive a response.
It is a scam/Phishing expedition. Ignore/delete it. Don't input any data. If you didn’t enter data, you don't have a problem.
If you entered password related data, you should
Change your Apple ID password https://support.apple.com/en-us/HT201355 to a strong password (see Increase the Security of your Apple ID https://support.apple.com/en-us/HT201303)
And, here is What to do after you change your Apple ID or password https://support.apple.com/en-us/HT204071
Use the information below to confirm that it was a scam.
To be proactive, learn about phishing, scams, and Apple practices, etc., see:
If you see apple.com/bill, itunes.com/bill, or an unfamiliar charge on your statement https://support.apple.com/en-us/HT201382
Identify legitimate emails from the App Store or iTunes Store https://support.apple.com/en-us/HT201679
How to avoid scams when using Apple Pay to send and receive money https://support.apple.com/en-us/HT208226
This scam related information from Apple including reporting scams to Apple see Avoid phishing
emails, fake 'virus' alerts, phony support calls, and other scams https://support.apple.com/en-us/HT204759
How to identify scams related to purported apple notifications—per Eric Root.
“Apple will always address you by your name or the name they have on file for you, not Dear Customer, Dear Client or by using your e-mail address. The e-mail will be from @apple.com or @iTunes.com. E-mail addresses can be spoofed. You can go to Mail/View/Message/Show all Headers to see more. Apple emails won't have poor grammar/misspellings. Apple e-mails will never contain an attachment. Apple will never request personal information by email such as Social Security numbers, your Mother’s maiden name or full credit card numbers. …The only exception to the above I have noticed is if you order something from the Apple Store (apple.com), your receipt will be addressed to Dear Apple Customer. That is a receipt for a purchase you initiated.”
I am getting an e-mail from Apple saying Due to a problem with your payment we could not charge your account. How can I get a person who works for Apple to see if this is legit? There is no contact information on the e-mail
