"This Apple ID is not valid or not supported."

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Level 1

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"This Apple ID is not valid or not supported."

My grandmother recently died and I was given her iPad, which she hadn't used in a couple of years. I'm trying to go through it to make sure we have pictures, texts, etc before resetting.

I keep getting a prompt to enter her Apple ID and password, and it seems that her account was tied to a now-defunct email. I've tried all her usual passwords, but can't even reset it because iforgot.apple.com gives the error message "This Apple ID is not valid or not supported." I get the same error when trying with a more recent email address.

I can't do a factory reset because I can't turn off Find My.

So I'm stuck in a loop: I don't have the password, but can't reset it because Apple doesn't recognize that the account even exists. But the iPad asks me for the password every 15 seconds.

Any suggestions?

iPad mini 3 Wi-Fi

Posted on Aug 22, 2020 9:22 PM

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Answer 1

Top-ranking reply

Eric Root

Level 10

685,275 points

Aug 23, 2020 9:53 AM in response to J M H

Contact Apple. They need to see a copy of the death certificate and a copy of the will or a document that shows you inherited it.

How to request access to a deceased family member's Apple accounts - Apple Support.

Either take the device, the above paperwork, and a photo ID to the nearest Apple Store (if it has reopened)

Genius Bar Reservation and Apple Support Options - Apple.

or contact Apple ID Support.

Apple ID - Official Apple Support.

Contact Apple for help with Apple ID account security - Apple Support. (Link doesn’t always load)

Get Support Work through the screens to get a chat option.

Apple Support schedule phone call

https://twitter.com/AppleSupport People have posted it may take an hour or more to get a response.

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Answer 2

Aug 23, 2020 2:15 AM in response to J M H

I have not seen a definitive solution for your problem. So, I suggest you use my search link in trying to solve it: apple id is not valid or supported. You will see a number of links that are, or may be, related to your specific problem. But, none claim fixes explicitly for any specific problem.

If you want to contact Apple Support to deal with your problem, see:

Get a call from Apple support to help solve your problem using this link https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 Be patient. Sometime this site is not fully functional.

Apple ID Support https://support.apple.com/apple-id

Apple Support Twitter https://twitter.com/AppleSupport There may be a wait of an hour or so.

Apple ID account security for country-specific and region-specific help https://support.apple.com/en-us/HT204169

Get Support: We’re here to help https://getsupport.apple.com/. Go through the options to find the best one.

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"This Apple ID is not valid or not supported."

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