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User profile for user: saurav83
saurav83 Author
User level: Level 1
4 points

Update and backup issue

my phone is connected to perfectly working internet network but i i tried to downloads the updates the download button gets grey out and asking for wlan connection ? What kind of wlan connection it’s asking for? IF i am right it have to work on wifi connection also and i also have problems with backup ... even i am connected with the fast network it’s says verification failed, there was problem a connecting to the server ? What should i have to do for getting out of this trouble ??

Posted on Aug 23, 2020 6:35 AM

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User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
411,236 points

Posted on Aug 23, 2020 6:44 AM

VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle set automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air





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Question marked as Best reply
User profile for user: SravanKrA
SravanKrA
Community+ 2024
User level: Level 10
411,236 points

Aug 23, 2020 6:44 AM in response to saurav83

VPN or proxy connections might prevent your device from contacting the update servers.



If you still can't install the latest version of iOS, try downloading the update again:


  1. Go to Settings > General > [Device name] Storage.
  2. Find the iOS update in the list of apps.
  3. Tap the iOS update, then tap Delete Update.
  4. Go to Settings > General > Software Update and download the latest iOS update.


If you don’t see the update in the list of apps or if the issue happens again, you need to update your device with iTunes.


Try updating iOS after each step.

  • Try Forget the WiFi network and add again
  • Try another WiFi network 
  • Toggle set automatically off and then on
  • Reset your network settings
  • Force restart your device
  • Remove any beta profiles, if applicable
  • If everything fails:- Use iTunes or Finder (for macOS Catalina+) to update your device instead of over-the-air





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Update and backup issue

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