Smart keyboard not connecting

Question

MEMurray1967 Author

Level 1

9 points

Smart keyboard not connecting

I'm trying to connect my Smart Keyboard to my iPad Air (3d Gen) and nothing is happening. System is up to date; rebooted....nothing...any ideas?

iPad Air 3 Wi-Fi

Posted on Aug 24, 2020 6:59 AM

Answer 1

Top-ranking reply

ProustGiulio

Level 10

212,406 points

Aug 24, 2020 7:07 AM in response to MEMurray1967

Assuming you are using the correct keyboard model (for iPadAir3 is Smart Keyboard, not Smart Keyboard Folio), see this support article:--> Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Apple Support

If the issue still persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

Answer 2

Jamesd49

Level 7

23,293 points

Aug 24, 2020 7:38 AM in response to MEMurray1967

Cleaned the smart connector ports?

Answer 3

Jamesd49

Level 7

23,293 points

Aug 24, 2020 7:41 AM in response to MEMurray1967

I would contact apple support as one of the items may be faulty

Answer 4

MEMurray1967 Author

Level 1

9 points

Aug 24, 2020 7:31 AM in response to ProustGiulio

Thank you. Though I didn't mention it, I already went through the support article and wanted to get feedback to make sure I wasn't missing anything before going to apple support....