Smart keyboard not connecting

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MEMurray1967 Author

Level 1

9 points

Smart keyboard not connecting

I'm trying to connect my Smart Keyboard to my iPad Air (3d Gen) and nothing is happening. System is up to date; rebooted....nothing...any ideas?

iPad Air 3 Wi-Fi

Posted on Aug 24, 2020 6:59 AM

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Answer 1

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ProustGiulio

Level 10

208,025 points

Aug 24, 2020 7:07 AM in response to MEMurray1967

Assuming you are using the correct keyboard model (for iPadAir3 is Smart Keyboard, not Smart Keyboard Folio), see this support article:--> Use your Smart Keyboard Folio or Smart Keyboard with your iPad - Apple Support

If the issue still persists, contact Apple Support using this link:--> Get Support

Regards

Giulio

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Answer 2

MEMurray1967 Author

Level 1

9 points

Aug 24, 2020 7:31 AM in response to ProustGiulio

Thank you. Though I didn't mention it, I already went through the support article and wanted to get feedback to make sure I wasn't missing anything before going to apple support....

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