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Spot on my camera

Omg I have the same problem! Thought I was alone. I have the iPhone 11 Pro. It’s on the main camera. I hate this. Somebody please talk me how to fix it. I tried dropping it on the desk but it’s not working. Please!!!

iPhone 11 Pro, iOS 13

Posted on Aug 24, 2020 7:10 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 25, 2020 8:03 AM

Hey there kristiana241,


We understand that one of the cameras on your iPhone 11 Pro has a dark spot with all pictures. We'll be happy to help with this.


To begin, the best first steps for issues like this can be found in the section "If the camera isn't working" here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working

This will guide you through a few steps that may help like removing the case and cleaning the lens with a microfiber cloth.


If the issue persists after going through those, there might be a hardware issue. Having it inspected would be a great option. To see what options are available for that, reach out to Apple support here: Get Support


We hope this helps!

1 reply
Question marked as Top-ranking reply

Aug 25, 2020 8:03 AM in response to kristiana241

Hey there kristiana241,


We understand that one of the cameras on your iPhone 11 Pro has a dark spot with all pictures. We'll be happy to help with this.


To begin, the best first steps for issues like this can be found in the section "If the camera isn't working" here: If the camera or flash on your iPhone, iPad, or iPod touch isn't working

This will guide you through a few steps that may help like removing the case and cleaning the lens with a microfiber cloth.


If the issue persists after going through those, there might be a hardware issue. Having it inspected would be a great option. To see what options are available for that, reach out to Apple support here: Get Support


We hope this helps!

Spot on my camera

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