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Level 1

4 points

The fingerprint does not work and is dull gray for iPhone 6

Posted on Aug 24, 2020 3:31 PM

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Community Specialist

Aug 25, 2020 10:53 AM in response to Kabtn73

Hello Kabtn73,

Welcome to Apple Support Communities.

From reading your post, it appears your Touch ID is not working, correct?

Here is an article to follow with steps to help resolve this issue:

If Touch ID isn't working on your iPhone or iPad

Hopefully this helps!

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The fingerprint does not work and is dull gray for iPhone 6

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