I spilled water on my 2017 MacBook air
The screen is black and the led on the charger connector isn’t lit any color. How do I proceed?
MacBook Air 13″, macOS 10.15
You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
The screen is black and the led on the charger connector isn’t lit any color. How do I proceed?
MacBook Air 13″, macOS 10.15
Shut down the computer and disconnect the charger. Do not use the computer. Get it serviced ASAP.
Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.
Contacting Apple Customer and Support Service
Shut down the computer and disconnect the charger. Do not use the computer. Get it serviced ASAP.
Make an appointment at the Apple Genius Bar for service after the stores re-open. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). You may also get Apple authorized service at a local Best Buy or contact Apple Support for more options.
Contacting Apple Customer and Support Service
I think your MacBook Air needs to repair, probably logic board is damaged by the water.
Try to contact Apple support or make Genius Bar reservation if neighborhood retail Apple Store is open or find opened nearby Apple Authorized Service Provider to be examined your MacBook Air.
https://support.apple.com/contact
https://www.apple.com/retail/geniusbar/
https://locate.apple.com/findlocations
Thanks!
I spilled water on my 2017 MacBook air