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I cannot adjust the volume on my Airpod Pros when using some video call platforms (Zoom, WebEx, BlueJeans) on my computer. The volume on the Airpod Pros' volume adjusts fine on non-video calls (Netflix, YouTube, etc).
Try to unpair your Airpods from your mac and to Reset your AirPods - Apple Support
Try to unpair your Airpods from your mac and to Reset your AirPods - Apple Support
I've tried this before, and it did not solve the problem.
Cannot adjust volume of Airpod Pros in video calls
