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User profile for user: ryanfromkirkwood
ryanfromkirkwood Author
User level: Level 1
4 points

Macbook Air 2017 13" Hardware Issue

A Macbook Air is running VERY slow. (called bad below) Apple logo screen can be 80 seconds or less then 10 seconds. After logging on, loading the profile is usually 45 seconds. I open the laptop and see the SSD has some green "stuff" on it. I have another working MB Air same model, so I switch around the SSD cards to narrow things down. So I assume the bad SSD is bad. Putting the "good" SSD in the Bad MB-Air computer and still runs very slow, so it is specific to that machine. Under further inspection, something has happened to one of the cells on her battery. Every diagnostic I run comes up with zero error. The problem is, sometimes the diagnostic wont complete because the computer just shuts down. If the computer lets the diagnostic complete, there are no issues. Ran a Memory test with MEMTEST86 and no errors. I tried booting without the battery attached to see if that was causing some boot problems. No still slow. Any advice? Thanks for your help! Sorry for the blurry pictures.

Battery https://imgur.com/PW1RlnA

SSD -

MacBook Air

Posted on Aug 25, 2020 8:26 AM

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User profile for user: John Galt
John Galt
User level: Level 10
146,282 points

Aug 25, 2020 9:49 AM in response to ryanfromkirkwood

The green stuff appears to be corrosion.


We really can't delve too deeply into hardware repairs on this site, so the proper action to recommend is to contact Apple to determine your repair options. If they conclude what I suspect they will (liquid damage) then they won't want to fix it. Fixing corrosion that you can see isn't the problem, it's the stuff you can't see that's the problem.


Your options at that point would be to take your Mac to a competent third party repair shop with extensive Mac experience, or an Apple Authorized Repair facility, who often have more latitude regarding such a repair.


The fix may be simple and inexpensive, but that's getting ahead of ourselves. Contact Support and take it from there.

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Macbook Air 2017 13" Hardware Issue

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