Can't add cards in Apple Pay on my iPhone after signing out from iCloud and signing back in.

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Level 1

8 points

Can't add cards in Apple Pay on my iPhone after signing out from iCloud and signing back in.

Hi everyone. A couple of days ago I signed out of iCloud and then signed back in. I wanted to refresh my iPhone XS Max and sort out a problem I was facing with some payments that were pending in Apple Pay for a long period of time although the transactions were already cleared.

When I signed in again to iCloud I couldn't add any of my cards although the cards were there in my wallet ready to be added. A message appeared CARD NOT ADDED. CONTACT YOUR CARD ISSUER FOR MORE IFORMATION.

I tried everything that I have read on various forums, (the same problem has already been mentioned in Apple forums) contacted the cards issuer, reset my iPhone but nothing.

I would very much appreciate if anyone could help.

Thanks in advance.

iPhone XS Max, iOS 13

Posted on Aug 25, 2020 2:00 PM

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Answer 1

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askbarnabas

Level 10

103,539 points

Aug 25, 2020 2:15 PM in response to nikolaos128

did you contact the bank that issued the card to see if there was a block?

The following is a list I compiled that covers most situations:

If you are getting a message to contact the card issuer, call the bank or credit card company who issued you the card to make sure there are no restrictions on the card.
If you are getting a message that Apple Pay services are unavailable at this time, sign out of your Apple ID and back in.
How to use Wallet on your iPhone, iPod touch, and Apple Watch - Apple Support,
Manage the cards that you use with Apple Pay - Apple Support
If you have trouble adding a card to wallet;

Sometimes if you sign out of your Apple ID and back in it resolves the problem.
Check your Apple ID region to make sure it is correct. If it is correct, you may need to select the same region again. (Change your Apple ID country or region - Apple Support)
Check the region on your device to ensure it is correct (Settings>general>language & region - set to your region)
A passcode is required to use the Wallet app.
You need to be in a region that supports Apple Pay - Countries and regions that support Apple Pay - Apple Support
Your bank needs to support Apple Pay - Apple Pay participating banks - Apple Support
If none of these suggestions are able to resolve your issue you can go here for further assistance - If you can't add cards to Wallet for Apple Pay - Apple Support

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Answer 2

nikolaos128 Author

Level 1

8 points

Aug 25, 2020 11:48 PM in response to askbarnabas

Hello again. I contacted Apple support and reported my issue. The problem was recorded but no solution was given whatsoever. They just told me to contact my bank to make sure the problem is not on their side and then I could come back to Apple support to make another (?) try. Since I have already contacted my bank, now I am waiting for their response and wishing for an answer. Seems like this problem is really unsolved. Unbelievable!

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Answer 3

nikolaos128 Author

Level 1

8 points

Aug 26, 2020 10:18 AM in response to nikolaos128

After almost a week problem solved...partially. All of the sudden I managed to add one out of three of my cards to Apple Pay. No one did nothing, nothing happened, no one contacted me to inform me about anything. It just happened! Now I have once again Apple Pay. Even with one card added to it. (Btw all my cards are MasterCards).

I will wait patiently for the other two cards to be added. I don't know why or how did all of this happened but it was really frustrating!

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Answer 4

nikolaos128 Author

Level 1

8 points

Sep 17, 2020 11:18 AM in response to F14NDR

Yes the issue was finally resolved! I added all of my cards to my wallet. It seemed to be a problem with the bank. They removed remotely all their cards from my wallet and I added all of the them back myself. Problem solved!

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Answer 5

nikolaos128 Author

Level 1

8 points

Aug 25, 2020 2:34 PM in response to askbarnabas

Thanks for your immediate response. I ve tried all of your suggestions during the last two days but nothing worked out for me. It's really frustrating !

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