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Level 1

16 points

recovery mode not seeing bluetooth mouse or keyboard

I just got a new 27" iMac and I'm trying to prepare my late-2015 iMac running Catalina to send to Apple for trade-in value. I follow the instructions recieved to to erase the hard drive by first going ionto recovery mode - pressing the Cmd+R keys on start up. When I do this the machine will not go into recovery mode - it just keeps looking for a BT keyboard and mouse. I have both next to the computer charged. They worked fine prior to trying to go into recovery mode.

iMac Line (2012 and Later)

Posted on Aug 25, 2020 2:31 PM

Best reply

BDAqua

Level 10

240,035 points

Posted on Aug 25, 2020 2:51 PM

You can try pulling the batteries or turning them off then on, but likely you'll need a wired USB set to complete.

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recovery mode not seeing bluetooth mouse or keyboard

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