Apple Pay not received

Hello, I sent someone money, they sent it to their bank but have not yet received it. During this time they really need help and now they can’t get this money. I am not sure what to do since Apple said they can’t do anything. I just want to know what to do to help, and get them that money I have sent. The money has not returned to my account either.

iPhone 7 Plus, iOS 13

Posted on Aug 25, 2020 5:48 PM

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Question marked as Top-ranking reply

Posted on Aug 26, 2020 9:02 AM

If they sent it to their bank then that is on them. If they sent it without using instant transfer it takes 1-3 days. Go here - Transfer money from Apple Cash to your Visa debit card or bank account - Apple Support about 3/4 of the way down the page are instructions.

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Apple Pay not received

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