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i cant connect to itunes. i connected the ipad to my laptop and was able to update. but i still cannot unlock the thing
You follow the directions in this link to erase the iPad using iTunes on your home computer. If you were able to update it using your home computer, you have iTunes. Click here to see the directions --> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
You follow the directions in this link to erase the iPad using iTunes on your home computer. If you were able to update it using your home computer, you have iTunes. Click here to see the directions --> If you forgot the passcode on your iPad, or your iPad is disabled - Apple Support
Activation Lock?
Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:
https://support.apple.com/en-us/HT201365
https://support.apple.com/en-gb/HT201441
As you will discover, unless you are the owner of the AppleID that was last used to activate the device, or unless you can secure the cooperation of the previous owner, you’ll not be able to defeat or bypass the Activation Lock. Without documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple won’t assist - and nobody here will be able to help you.
If you are the owner of the AppleID that previously activated the device - and you have forgotten your AppleID or associated password, these can be recovered here:
To recover your credentials, you’ll need access to one of the following:
Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.
More information about recovery of your AppleID:
https://support.apple.com/en-us/HT201354
More information about recovery of your AppleID password:
https://support.apple.com/en-us/HT201487
When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:
The ipad I have I dont use on itunes, nor do i have an itunes account. how do I open teh ipad. it has been disabled and tells me to connect to itunes. I successfully managed to update it. help
