Apple will not REFUND my DEPOSIT for WARRANTY replacement

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Level 1

8 points

Apple will not REFUND my DEPOSIT for WARRANTY replacement

When a Replacement of my November 2019 iPad Pro was authorised, instead of placing a HOLD on my CC account, they DEBITED my CC instead.

Now the ONLY method of getting my money back is for Apple to issue a CREDIT, but they will NOT!

They say they have RELEASED the HOLD, BUT no HOLD was placed, they DEBITED my account, hopefully, an error, BUT WHY will Apple NOT issue a CREDIT?

All I get from Apple are automatic replies saying they have received my 19 emails, NO ONE at APPLE WILL ADDRESS the ISSUE!

Is it really worth supporting a Company that apparently DOES NOT APPEAR TO CARE?

iPad Pro 11-inch Wi-Fi

Posted on Aug 26, 2020 8:14 AM

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Answer 1

Aug 26, 2020 8:20 AM in response to OceanMedic

It can take quite some time for pending transactions to clear and drop off the CC ledger, it varies depending on the institutions involved, but up to thirty days is not all that uncommon.

You might want to contact your issuing bank for further information.

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Answer 2

OceanMedic Author

Level 1

8 points

Aug 27, 2020 5:25 AM in response to Kilgore-Trout

Both my Bank and VISA Centre Canada have stated that the only way for Apple to CLEAR the DEBIT is by issuing a CREDIT, BUT Apple refuse to do this!

this ill be the Nd time I have had to get Canada’s federal Police to issue a Warrant to get my money back. The last time it was for $9000.00+!

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Answer 3

Aug 27, 2020 10:53 AM in response to OceanMedic

Then I suggest you contact Apple Support (https://getsupport.apple.com/) and make arrangements to speak to someone directly. This isn’t something you can solve on the forum.

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Apple will not REFUND my DEPOSIT for WARRANTY replacement

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