Media Keyboard Keys Not Working - Mouse Also Issues

The three media buttons on my keyboard are not now working whilst playing music from the apple programme. Both when active or in the background.

Also, my jelly comb wireless mouse has two buttons on the side which normally allow me to go back and fourth a page on the web browser, this is now not working and for some reason one of the buttons is now controlling the volume of the laptop, albiet only reducing the volume.


Any ideas what resets I need to do for either of these problems? Cheers

MacBook Pro 13″, macOS 10.15

Posted on Aug 27, 2020 4:49 AM

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Question marked as Top-ranking reply

Posted on Aug 27, 2020 6:13 AM

JamesDinsdale wrote:

The three media buttons on my keyboard are not now working whilst playing music from the apple programme. Both when active or in the background.
Also, my jelly comb wireless mouse has two buttons on the side which normally allow me to go back and fourth a page on the web browser, this is now not working and for some reason one of the buttons is now controlling the volume of the laptop, albiet only reducing the volume.

Any ideas what resets I need to do for either of these problems? Cheers



Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379



if nor resolve, no harm in resetting the SMC https://support.apple.com/en-us/HT201295




If your Apple wireless mouse, keyboard, or trackpad isn't working


If your Apple keyboard doesn't work - Apple Support


If your Apple wireless mouse, keyboard, or trackpad isn't working



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1 reply
Question marked as Top-ranking reply

Aug 27, 2020 6:13 AM in response to JamesDinsdale

JamesDinsdale wrote:

The three media buttons on my keyboard are not now working whilst playing music from the apple programme. Both when active or in the background.
Also, my jelly comb wireless mouse has two buttons on the side which normally allow me to go back and fourth a page on the web browser, this is now not working and for some reason one of the buttons is now controlling the volume of the laptop, albiet only reducing the volume.

Any ideas what resets I need to do for either of these problems? Cheers



Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379



if nor resolve, no harm in resetting the SMC https://support.apple.com/en-us/HT201295




If your Apple wireless mouse, keyboard, or trackpad isn't working


If your Apple keyboard doesn't work - Apple Support


If your Apple wireless mouse, keyboard, or trackpad isn't working



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Media Keyboard Keys Not Working - Mouse Also Issues

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