Xfinity Mobile missing some calls

I have had XM for almost 3 years and the last few months my phone will not even ring for some calls, but ring for others. It will still show up as a missed call, but not not ring. Very strange, it’s almost like it’s blocking unrecognized numbers, but allowing ones in my contacts through. I looked to see if there is anything in my settings turned on, but nothing. Anyone else have this issue?

iPhone X, iOS 13

Posted on Aug 27, 2020 5:05 AM

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Question marked as Top-ranking reply

Posted on Aug 28, 2020 9:21 AM

Hey there, Is95a.


After reviewing your post, it appears that you're not hearing a ringtone for calls from unrecognized numbers on your iPhone X on iOS 13. We're glad to help with this.


Manage incoming calls on iPhone -- It appears that you've turned on "Silence Unknown Callers". You can turn this off under Settings > Phone > Silence Unknown Callers.


Cheers!

3 replies
Question marked as Top-ranking reply

Aug 28, 2020 9:21 AM in response to Is95a

Hey there, Is95a.


After reviewing your post, it appears that you're not hearing a ringtone for calls from unrecognized numbers on your iPhone X on iOS 13. We're glad to help with this.


Manage incoming calls on iPhone -- It appears that you've turned on "Silence Unknown Callers". You can turn this off under Settings > Phone > Silence Unknown Callers.


Cheers!

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Xfinity Mobile missing some calls

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