Want to highlight a helpful answer? Upvote!

Did someone help you, or did an answer or User Tip resolve your issue? Upvote by selecting the upvote arrow. Your feedback helps others! Learn more about when to upvote >

Newsroom Update

Apple and Google deliver support for unwanted tracking alerts in iOS and Android. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Certain apps won’t connect to internet

Hello everyone,

Recently, when I have tried to open certain apps on my iPhone 8, it says it can’t connect to the internet. But when I surf the web or open up YouTube, everything is totally fine. I’ve already restarted the phone, deleted and reinstalled the app, and turned my cellular/wifi off then on again. I’m just wondering if anyone has had this problem, and if anyone knows how to fix it.


Thank you

iPhone 8, iOS 13

Posted on Aug 27, 2020 7:07 AM

Reply
Question marked as Best reply

Posted on Sep 3, 2020 4:22 PM

i have a similar problem on my iPad that started today. I am on the Internet and can get into certain apps such as YouTube, but I can no longer get into Facebook, Yahtzee and Gin Rummy that I usually use every day. I am also getting a message to say that I am not on the internet when trying to get into Facebook via Safari, i.e. not using the app.

8 replies
Question marked as Best reply

Sep 3, 2020 4:22 PM in response to Redheadbrennan

i have a similar problem on my iPad that started today. I am on the Internet and can get into certain apps such as YouTube, but I can no longer get into Facebook, Yahtzee and Gin Rummy that I usually use every day. I am also getting a message to say that I am not on the internet when trying to get into Facebook via Safari, i.e. not using the app.

Certain apps won’t connect to internet

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.