iphone device is getting disappeared after trusting from the Mac's finder app

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Level 1

9 points

iphone device is getting disappeared after trusting from the Mac's finder app

Hi,

When i connect my iphone 6s (v13.6.1) to my MacBook Pro (Catlina v10.15.6) through apple usb device, it shows in the finder app and gets disappear after 1 second.

After exploring this issue, I tried resetting "Location and Privacy" setting and then run "Sudo killall -STOP -c usbd" on my mac system. Then reconnected the iphone device to the mac then i see this device in finder app and Trust device popup appeare on the device.

After clicking trust button device disappear again. I tried many approch suggested on web but couldn't succeed.

Could you please suggest the solution of this issue as i am not able to move further with my development.

MacBook Pro 13″, macOS 10.15

Posted on Aug 27, 2020 9:24 AM

Reply

Answer 1

sterling r

Community Specialist

Aug 28, 2020 3:28 PM in response to alok52

Greetings alok52,

Thanks for using the Apple Support Communities! We understand that your iPhone is not being read by your Mac after trusting it. Let’s take a look and see what we can do. We're happy to help!

Let's first take a look at this resource that we were able to gather for you. Please follow the section for "Get help."

About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch

Next, let's try to boot the computer into safe mode to see if the observed behavior happens in safe mode.

How to use safe mode on your Mac

Have a great day!

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Answer 2

brenden dv

Community Specialist

Aug 29, 2020 9:30 AM in response to alok52

Hello again alok52,

Thank you so much for your follow-up information. We greatly appreciate it!

Next, let's make sure you are using an authentic Apple cable to connect your iPhone to your Mac.

Identify counterfeit or uncertified Lightning connector accessories

If you continue to experience troubles, we recommend reaching out to contact Apple Support.

Get help where you are. Choose a product and we’ll connect you to an expert by phone, chat, email, and more. Get Support.

Take care!

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Answer 3

alok52 Author

Level 1

9 points

Aug 29, 2020 4:50 AM in response to sterling r

Hi sterling r,

Thanks for the quick suggestions, i tried those suggested approach. But it did not resolve my issue.

After booting computer in safe mode, device was not at all recognised and does not get charged aswell.

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Answer 4

alok52 Author

Level 1

9 points

Aug 30, 2020 11:58 AM in response to brenden dv

Hi brenden dv,

Thank you for the suggestions.

Yes I am using an authentic Apple cable. I think i need to reach to connect Apple Support.

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iphone device is getting disappeared after trusting from the Mac's finder app

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