When I first started using my iPhone it worked perfectly fine, but after I updated it the iOS 13 I am not able to Video call on WhatsApp nor Instagram, I can’t use Snapchat nor FaceTime.
I would like some help with this.
Any recommendations????
Hello Natisha241,
We understand that you are having an issue with making video calls in social media apps and FaceTime. We'd love to help. First, can you tell us what is happening when you try to make the video call? Are you getting an error message? If so, what is the specific error?
Also, since you are having an issue with using FaceTime, let's complete the steps listed here: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch to see if it resolves the issue.
Also, is your iPhone using the latest software version 13.6.1? You can check your version number in Settings > General > About, next to version? If it is not, then please backup the device and update the software using the steps here: Update your iPhone, iPad, or iPod touch. Keeping the device software up to date will possibly resolve any software related issues with the apps.
Have a great day!
Hello Natisha241,
Can you tell us what is happening when using FaceTime specifically? Also, for the third party apps, go through the steps in this link if they are quitting unexpectedly and not working as expected:
If an app unexpectedly quits, stops responding, or won’t open
Have a great day.
Thanks for the feedback mario49, yes my device is using the latest software version.
Additionally, whenever I try to make a video call on WhatsApp it just rings like twice and shuts off. The video doesn’t appear it’s just a black screen. However when I try to video call on instagram, the app closes completely and goes to the home screen. I cannot use Snapchat either whenever I click on the app that too shuts off. In regards to FaceTime calls I would have tried and checked all the tips suggested but the problem is still existent.
Video calling doesn’t work after update to iOS 13
