User profile for user: Anakgonzalez
Anakgonzalez Author
User level: Level 1
8 points

hello, my macbook air does not want to unlock with either the touch id or the password in order to unlock it, I have to restart it and then enter the password, what can I do?

hello, my macbook air does not want to unlock with either the touch id or the password in order to unlock it, I have to restart it and then enter the password, what can I do?

MacBook Air 13″, macOS 10.15

Posted on Aug 27, 2020 5:42 PM

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User profile for user: Axel Foley
Axel Foley
User level: Level 10
150,972 points

Posted on Aug 27, 2020 5:55 PM

  1. Reset SMC by following the directions applicable to your MacBook here ➔ How to Reset SMC. If that does not solve things then-
  2. Reset NVRAM/PRAM by following the directions applicable to your MacBook here ➔ How to Reset NVRAM/PRAM.


If none of the above work then please contact ➔ Apple Support


Axel F.

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hello, my macbook air does not want to unlock with either the touch id or the password in order to unlock it, I have to restart it and then enter the password, what can I do?

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