Dual sim - Incoming call line

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Level 1

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Dual sim - Incoming call line

I have Xs with an e-sim and physical sim. I gone through all support documents and called apple support to help me with this issue. I am not able to identify if sim 1 (e-sim) or sim 2 (physical) is ringing when I receive an incoming call. I have named them as Personal and Business.

I would like to identify if my personal line is ringing or my business line is ringing when I receive an incoming call especially those that are not in my contact list.

Please assist me with setting required to have this displayed during an incoming call.

thanks

iPhone XS, iOS 13

Posted on Aug 27, 2020 6:58 PM

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Answer 1

Top-ranking reply

Axel Foley

Level 10

150,984 points

Aug 27, 2020 7:09 PM in response to yathra

There are no separate ringtones for the Physical SIM or the eSIM. Incoming calls will sound the same since the device will use the same ringtone for both lines.

There is a visual notification on the incoming call on your screen. Under the incoming phone number or the incoming contact name is a small square which will display a "P" or a "B" (You are setup as Personal and Business) and you will need squint your eyes and figure out whether it is a P or a B and determine which line is ringing.

Axel F.

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Answer 2

Axel Foley

Level 10

150,984 points

Aug 27, 2020 9:50 PM in response to yathra

FYI: These are user-only forums. Apple's presence here is very limited. f you want to suggest this feature to Apple then please leave feedback here ➔ Product Feedback - Apple

Axel F.

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Answer 3

yathra Author

Level 1

9 points

Aug 27, 2020 7:57 PM in response to Axel Foley

Thanks for your response. I tried my best to see "P" or "B" with few calls but nothing was visible.

I hope Apple will come out with solution to this issue as this a common sense feature for any dual sim and many other manufacture do provide this very clearly.

Is there any way to flag this up to Apple as this will be a very useful feature and I am sure many users are looking for this

thanks

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Answer 4

yathra Author

Level 1

9 points

Aug 29, 2020 5:45 AM in response to Axel Foley

Thanks, I already did and there was no response so far from Apple. Hope they will consider this

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Dual sim - Incoming call line

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