iPhone is locked with previous owner's Apple ID
Hello,
I have an issue with another Apple ID. I was provided with new iphone 11 which was bought for our company but I can't use it due to it's logged in by my previous colleague which were fired.
The phone was used with my colleague now she is fired and she hasn't managed to log out from her apple ID. Apple ID was linked to her own phone number to which we don't have access now and we can't get in touch with her. I have managed several times to contact your support team and made request for forgotten apple ID. Last request was made by me 4 days ago and I was instructed that till 28.08.2020 I will receive by my phone number instruction for further actions in order to log out from colleagues Iphone 11, but so far I have received nothing. and help me to solve this issue. Maybe I can send you some witnessing documents that this iphone was bought to our company and which could speed up solving this issue.
Awaiting your feedback!
[Edited by Moderator]
iPhone 11