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Level 1

4 points

My ipad shuts down even when battery power remains

My ipad shuts down completely when there's still 40% power left. It won't turn on again until it's plugged into a power source. Please help.

iPad Air, iOS 12

Posted on Aug 28, 2020 6:08 AM

Top-ranking reply

Community+ 2024

Level 10

289,538 points

Posted on Aug 28, 2020 7:55 AM

You might be best advised to seek assistance directly from Apple Support - and request a remote battery diagnostic.

The Contact Support link is at top-right of this page. Alternatively, you can initiate a support case using the excellent Apple Support App:

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