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Old AppleID Compromised

Greetings,

I decided to begin use my me.com email address as my AppleID as well as all email correspondence to keep things consistent.

In the process of doing this, I realized my old AppleID has been compromised.

I received a couple of strange emails showing I had a store credit in Yen (not dollars) as well as half the text in the email was in Chinese.


I opened iTunes, clicked 'View my account' and it's showing the assigned region to be 'mainland China'.

I can assure you I do NOT live in mainland China.

There is NO credit card associated with this AppleID.

I immediately CHANGED the password to something much more secure. This was my bad. I was an early iTunes adopter from years ago and I never got around to changing the password.

I removed all associated devices, and deauthorized my computer from the compromised account.

I checked my CC to make sure I had no mysterious charges. I already have email alerts from my CC letting me know if anything has been purchased online and there have been none.

I checked the purchase history and the latest purchases are nothing but free downloads into China.


How do I get this AppleId back?

I cannot change the assigned region because there is a store credit.

Since I changed the password, I will assume this person cannot login...so...is this 99 Yen credit mine now?


Any advice would be much appreciated.

Posted on Aug 28, 2020 6:28 AM

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Question marked as Best reply

Posted on Aug 28, 2020 6:43 AM

Contact iTunes Support and ask them to zero balance your account so you can change the store region. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


Starting an online chat with Apple Support 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


See the Apple Support article(s) below. Link to contact Apple Support in the article.


Apple ID has been compromised.      


Security and your Apple ID.      

1 reply
Question marked as Best reply

Aug 28, 2020 6:43 AM in response to RHS_SSI

Contact iTunes Support and ask them to zero balance your account so you can change the store region. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call      


Starting an online chat with Apple Support 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.


See the Apple Support article(s) below. Link to contact Apple Support in the article.


Apple ID has been compromised.      


Security and your Apple ID.      

Old AppleID Compromised

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