User profile for user: mia183
mia183 Author
User level: Level 1
4 points

I have NO service on my iphone. I received a message this morning on my phone to update the ios platform on it. I tried entering my password and it wasn't accepted. Now I am locked out of my phone and cannot use it and it has no service ;-( HELP

AS I SAID ABOVE, I have NO service on my iphone. I received a message this morning on my phone to update the ios platform on it. I tried entering my password and it wasn't accepted. I also received a message asking me to suspend all apps on my phone in order to update the platform. Now I am locked out of my phone and cannot use it and it has no service ;-( HELP


iPhone SE, iOS 13

Posted on Aug 28, 2020 8:47 AM

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User profile for user: MrBill3
MrBill3
User level: Level 10
104,464 points

Posted on Aug 28, 2020 9:12 AM

Hello,

It seems like that you have been scammed. See this:

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

1) Restart your phone: If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

2) No service: If you see No Service or Searching on your iPhone or iPad

3) At any point, if you entered your Apple ID and password, you should change your Apple ID password:

If you think your Apple ID has been compromised

Good luck.

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User profile for user: MrBill3
MrBill3
User level: Level 10
104,464 points

Aug 28, 2020 9:12 AM in response to mia183

Hello,

It seems like that you have been scammed. See this:

Avoid phishing emails, fake ‘virus‘ alerts, phony support calls, and other scams

1) Restart your phone: If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

2) No service: If you see No Service or Searching on your iPhone or iPad

3) At any point, if you entered your Apple ID and password, you should change your Apple ID password:

If you think your Apple ID has been compromised

Good luck.

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I have NO service on my iphone. I received a message this morning on my phone to update the ios platform on it. I tried entering my password and it wasn't accepted. Now I am locked out of my phone and cannot use it and it has no service ;-( HELP

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