Unable to set up Face ID

Has anyone else had trouble setting up their FaceID on their phone. Mine always says to lower the phone and I do and it still won’t allow me to set it up. And this is a brand new phone.


[Re-Titled by Moderator]

iPhone 11 Pro

Posted on Aug 28, 2020 2:27 PM

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Question marked as Top-ranking reply

Posted on Aug 29, 2020 1:44 AM

Follow ALL the steps provided in this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

In particular, section #3.

If the issue persists, contact Apple Support directly, using this link:--> Get Support

Regards

Giulio

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Unable to set up Face ID

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