iMovie cannot be updated because it was refunded or purchased with a different Apple ID

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Level 1

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iMovie cannot be updated because it was refunded or purchased with a different Apple ID

I'm new to Mac OS - and indeed Macs. This has happened a couple of times (e.g. with Pages, rebooted, it worked).

It seems like a typically obscure Apple message that tells me nothing. It's a new Mac - setup by me with my one and only Apple ID. I have not "refunded" this and it was "purchased" with said ID.

I'm a fan of iPhones and iPads - and there's loads to like about the Mac - but it's way more irritating than Windows when it comes to stuff like this.

Help...!

Posted on Aug 28, 2020 3:42 PM

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Answer 1

Top-ranking reply

Joseph_S.

Community Specialist

Aug 29, 2020 1:54 PM in response to halian_uk

Hello halian_uk,

Thanks for using the Apple Support Communities. We understand that you're trying to update iMovie on your Mac but are running into an issue. There are a couple suggestions that might help.

Do you recall accepting the app when you initially set up your Mac? If not, checkout out the following article to complete this process:

Get updates for preinstalled apps on Mac

If you continue to run into an issue with the update, you should try deleting the app from your Mac. You can then visit the App Store and download a completely fresh version of it to your Mac.

How to delete apps on your Mac

Best wishes.

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Answer 2

halian_uk Author

Level 1

8 points

Sep 2, 2020 11:28 PM in response to Abraham_21

Delete the app or apps (at least in the case of standard apps which come with the MacBook) & reinstall. No problem then. First I guess check the route mentioned above In terms of “accepting” the apps in the App Store (I didn’t do this nor could I ever see/find such an option).

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Answer 3

halian_uk Author

Level 1

8 points

Aug 30, 2020 9:09 AM in response to Joseph_S.

Joseph_s

Thanks for the help. Unfortunately nothing in the App Store in terms of Apps to be accepted - and I'm running Mojave 10.15.6.

Ironically iMovie and GarageBand are both listed under Updates - both generate the same message. Bit frustrating.

I will try deleting and re-installing both.

Thanks

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Answer 4

Aug 31, 2020 11:08 PM in response to halian_uk

Hello there,

I bought a brand new macbook pro and i have the same issue. On the internet ,it said it might be because a different user has already logged in and downloaded it. Im now worried if i was given a returned piece or a faulty one. Plz help

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Answer 5

Sep 11, 2020 7:41 AM in response to Joseph_S.

The "delete apps" solution worked for me, thank you so much!

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iMovie cannot be updated because it was refunded or purchased with a different Apple ID

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