The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
When I try to update iMovie, I get this dialog box "iMovie cannot be updated because it was refunded or purchased with a different Apple ID." I bought this computer brand new.
MacBook Pro 16″, macOS 12.4
Delete and redownload it, or click here and accept it into your Apple ID. Preloaded applications on a new Mac won't have one stored inside them until accepted.
(220875)
Delete and redownload it, or click here and accept it into your Apple ID. Preloaded applications on a new Mac won't have one stored inside them until accepted.
(220875)
Thank you. I did the click here to accept it into my apple ID. Now the problem is that it is 2.6GB and my best internet speed is 6 Mb/s. Takes forever to download and often the mac will go to sleep before it is done, even though I have "never" selected when plugged in. Gonna go to my BIL, he has a much faster internet and it will only take a few minutes. I'm supposed to get fiber later this month.
When I try to update iMovie, I get this dialog box "iMovie cannot be updated because it was refunded or purchased with a different Apple ID." I bought this computer brand new.
