Cannot keep MacBook Pro from automatically restarting after installing new system software





I'm selling my MacBook Pro and I followed Apple's instructions (https://support.apple.com/en-us/HT201065) on what to do to prepare the computer for sale. The official instructions say to allow it to re-boot, which will then bring up the set up screen for the newly installed Catalina. Then press command-q and the computer will shut down and stay shut down until the new owner pushes the start button. At that time she/he will see the set up screen and then they can take it from there, like a factory fresh Mac.



The problem is that pressing command-q does nothing, leaving the set up screen continually asking for your wireless network. Another post (https://discussions.apple.com/thread/6351507) said "Turn off the machine. Hold down the power button until the machine turns off, then immediately hold down 'command q', choose 'shut down' from the apple menu; whetever you have to do to shut down the computer so the new owner can press the power button and set up the machine like it was "factory new".



This does not work on a MacBook Pro running Catalina. Holding the power button down does shut the computer down but does not bring up any type of apple menu and therefore no 'shut down' option. Instead the computer restarts and shows a rotating globe, beneath which is a menu to choose your network.



My MacBook Pro did this all night despite the case being closed. When I picked it up this morning, it was very hot and stayed that way as it endlessly displayed the spinning globe and network menu.



Lots of used Macs are on the market, so many people must know how to keep the set up menu from automatically re-appearing, ad infinitum.



I've been using Apple computers for 40 years, but this is a problem I have never encountered before. I’d love to learn how to keep the Mac shut down until the new owner boots it up. Thanks in advance.

MacBook Pro 16″, macOS 10.15

Posted on Aug 29, 2020 2:02 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 30, 2020 4:30 PM

Thank you. My computer was getting so hot that I called Apple support. I was told to press and hold the power button for 10 seconds and it should quit and not re-boot. Such was exactly the case. Problem solved. Thank you

Similar questions

3 replies

Aug 30, 2020 12:37 PM in response to Mike Hitt

Hello Mike Hitt,


Thanks for reaching out to Apple Support Communities. We understand that you are looking to sell your MacBook Pro and made sure to restore it back to factory settings. After you restored the computer, it continues to boot to a globe and asks to connect to a network rather than booting to the set up screen.


It sounds as though you may need to reset the NVRAM. This article can help guide you through the process:


Reset NVRAM or PRAM on your Mac.


If that still doesn't resolve the issue you may need to reinstall the OS one more time.


How to reinstall macOS from macOS Recovery.


We hope this helps!


Cheers!


This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Cannot keep MacBook Pro from automatically restarting after installing new system software

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.