I cannot turn on the iCloud feature for my files

My iCloud Drive is greyed out and not able to be accessed on my MacBook Pro. I have access on my iPhone and other apple devices, just not the MacBook Pro. How do I turn the feature back on?

MacBook Pro 16″, macOS 10.15

Posted on Aug 30, 2020 7:17 AM

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Question marked as Top-ranking reply

Posted on Aug 31, 2020 7:52 AM

Hello JimTsar,


It sounds like you're experiencing some issues with the iCloud Drive on your Mac. We will be happy to help.


Is this a work computer, or a home computer? If it is a work computer, or if you have a work profile on it, that could be why you're seeing iCloud Drive greyed out.


This article can help you look for configuration profiles: Use configuration profiles to standardize settings on Mac computers


If that doesn't help, then let's make sure that you do not have restrictions turned on. This article can help you check: Set up content and privacy restrictions in Screen Time on Mac


Please have a look and let us know if this helps.


1 reply
Question marked as Top-ranking reply

Aug 31, 2020 7:52 AM in response to JimTsar

Hello JimTsar,


It sounds like you're experiencing some issues with the iCloud Drive on your Mac. We will be happy to help.


Is this a work computer, or a home computer? If it is a work computer, or if you have a work profile on it, that could be why you're seeing iCloud Drive greyed out.


This article can help you look for configuration profiles: Use configuration profiles to standardize settings on Mac computers


If that doesn't help, then let's make sure that you do not have restrictions turned on. This article can help you check: Set up content and privacy restrictions in Screen Time on Mac


Please have a look and let us know if this helps.


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I cannot turn on the iCloud feature for my files

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