My face recognitio
My I phone 11 has deactivated the face recognition.
iPhone 11, iOS 13
User profile for user:
i_rina
User level:
Community Specialist
Hello there mosonguwa,
Thank you for using Apple Support Communities! We understand that you are having an issue with your Face ID being disabled. We are more than happy to help you out with this.
For this, we recommend following the troubleshooting steps in the following articles:
If Face ID isn't working on your iPhone or iPad Pro
If an alert says Face ID has been disabled on your iPhone or iPad Pro
If you continue to have issues, we recommend contacting Apple Support. You can reach out here:
Contact Apple for support and Service
We hope this helps! Have a great day!