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Level 1

4 points

I have a new iPhone. I need to back up my data and exchange the phone. I am facing problem while try to erase the data after back up.

J want to transfer data from old to new iPhone.

iPhone 6, iOS 12

Posted on Aug 30, 2020 10:26 PM

Top-ranking reply

Level 10

149,898 points

Posted on Aug 30, 2020 10:38 PM

Once you have completed the backup then erase the data on your iPhone right from the iPhone as shown below-

Open Settings ➔ General ➔ Reset ➔ Erase All Contents & Settings - This will erase everything your iPhone and reset it to factory settings.

Axel F.

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