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martinez115 Author

Level 1

4 points

phone apps

My apps aren’t working I can’t restart my phone it’s also unresponsive I can’t use the apps I can use Siri to make calls but when I touch a app it’s unresponsive it just doesn’t work

iPhone 11 Pro

Posted on Aug 31, 2020 3:38 PM

Top-ranking reply

Axel Foley

Level 10

157,170 points

Posted on Aug 31, 2020 3:57 PM

1) Try and Force Restart your iPhone exactly as shown below and see whether that resolves the issue:

Press and quickly release Volume UP button
Press and quickly release Volume DOWN button
Press and Hold the SIDE button until an Apple logo appears then release the Side button (Can take up to 20 seconds. DO NOT release Side Button when invited to Slide Power OFF).

(2) If the above does not work then - Follow the instructions in this article by Apple ➔ If your iPhone is Non-Responsive or Frozen and see if that helps.

(3) If that does not work then - Your iPhone 11 Pro is less than one year old and is therefore covered by the Apple 1YR Limited Warranty (US) so have it examined at the Apple Store or at an authorized service center and take advantage of it. If the stores are closed then please contact ➔ Apple Support

You can also go right to step 3 if you wish.

Axel F.

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