📢 Newsroom Update
The iPhone 16 and iPhone 16 Pro lineups, Apple Watch Series 10, the new black titanium Apple Watch Ultra 2, AirPods 4, and new colors for AirPods Max are now available! Learn more >
The iPhone 16 and iPhone 16 Pro lineups, Apple Watch Series 10, the new black titanium Apple Watch Ultra 2, AirPods 4, and new colors for AirPods Max are now available! Learn more >
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When you sign up with your Apple ID, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
iOS 18 is now available
Customize your iPhone in more ways than ever, stay connected with friends and family, and relive your favorite moments. Learn more >
Customize your iPhone in more ways than ever, stay connected with friends and family, and relive your favorite moments. Learn more >
Got a old iPhone 6s from a friend and she can’t remember her password put my sim in and the phone works and rings but I can’t get in cause they password is still there and no one knows it? Please help what can I do?
iPhone 6s
Hi Andread333,
Thanks for your post! We understand that you are now in possession of an iPhone that has a passcode that you do not know. You will need to restore the device, which will erase the device. After the restore is complete, the device may come to a screen asking for an Apple ID and password, which you would need to enter before being able to add your own Apple ID. For steps on how to restore your device, and assistance with activation lock, refer to the support articles below.
If you forgot the passcode on your iPhone, or your iPhone is disabled
Activation Lock for iPhone, iPad, and iPod touch
Let us know what you find out!
Take care!
Hi Andread333,
Thanks for your post! We understand that you are now in possession of an iPhone that has a passcode that you do not know. You will need to restore the device, which will erase the device. After the restore is complete, the device may come to a screen asking for an Apple ID and password, which you would need to enter before being able to add your own Apple ID. For steps on how to restore your device, and assistance with activation lock, refer to the support articles below.
If you forgot the passcode on your iPhone, or your iPhone is disabled
Activation Lock for iPhone, iPad, and iPod touch
Let us know what you find out!
Take care!
new sim card in phone but phone still password protected
